Intrepid Travel
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Unethical and refuses refunds to passangers
I booked a trip in December 2019 to depart late April 2020. They canceled on me a month before departure in March. They quoted everything from a 150% credit to a 110% credit. Then, they turned around and changed their booking conditions. Their original ToC states that if they cancel, customers receive a full refund, now they included an 'unrecoverable costs' (which is not clearly defined). It turns out that based on where customers are booking from, they have a range of refund policies: Full refund in the UK, and 'unrecoverable costs' anywhere else- which may be anywhere from 30% to 10%. Customer service is rude, and a joke. I had to initiate contact through my Attorney General's office (submit a public records request to the Washington State AG's office if you want to see how Intrepid Travel really treats people). Abhorent. I used to enjoy my tours with them, but after how they treated me, and hearing that they left the local guides out to dry during the pandemic- I'll be choosing a real ethical company in the future, not a company that pretends to be ethical.