I mistakenly signed up to Halfords…
I mistakenly signed up to Halfords premium membership 4 years ago. Since then, i’ve never used it. £54 per year for nothing. So, it made sense to cancel it. And so began five weeks of emails, phone calls, online chats and many, many swear words. It became obvious very quickly that their cancellation process is specifically designed to stop you from leaving. It starts with an online request form of several pages. Then the automatic emails start. Then some customer service emails begging you to stay or demanding to know why you are leaving. Then you get “special offers” to entice you to stay. More emails. Two more online chats. And then when you think you’ve left, they still take your money despite all this. So now you have to try and get a refund. It is an absolute nightmare. My best advice is “don’t join in the first place”. Stay away from this rubbish, unless you enjoy a challenge. Now i have to wait 4 days to get my own money back that should never have been taken in the first place.