Trafalgar Travel
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I'd like a full refund
I'd like a full refund. On our first day, despite the fact that we were aware of additional extra's, we were forced by our Tour director to pay up front on that very day for additional extras as 'everybody does them' so he said. Most hotels were out of town so there was no restaurant choices should we have not been forced to take up the 'optional experience'. The food at the restaurants was certainly not worth the money we paid . The first was Dinner and Drive to Torpichen at 70.00 pound per person. We were supposed to have a Piper, but the hostess at the Restaurant told us that The Tour Director only paid for the cheap version so the Piper did not play. He was there waiting as a few of us had a chat with him. The hotels were pitiful and some only 3 star, one hotel we stayed in (Plymouth) had pubic hairs on the bathtub and bed bugs in the bed, the tiles were falling off the bathroom wall and there was mould on the ceiling. I sent photos to Trafalgar on Messenger but I have had nil response. Some hotels had no air-conditioning at all. Most comfort stops we were given 15 minutes, we would pull up and there would be another 4 bus loads of people with only 4 ladies toilets. very unacceptable. Additionally, on the bus the next day, we were forced to listed to a Podcast which lasted approximately 20 monutes, on 'gratefulness'. The tour director then advised us we would soon receive a survey which I also posted his comments in Messenger to Trafalgar, he advised us we should rate him 10, what a joke. The Tour director, then name some of the people who had completed their survey, I would have thought this was a breech of privacy?? We had previously completed two tours with another company with another company prior to joining this tour through the British Isles, we had NO complaints whatsoever.