Z Hotels
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Rude Awakening
We stayed at Z Hotel City in London. We were woken at 3am by a very noisy alarm in our room. I ran down to reception to work out what was going on. My wife started to dress our young children. We assumed it was a fire alarm but I quickly realised there were no alarms elsewhere. The man on reception said he would come to our room. He arrived and proceeded to use various tools to try and silence the alarm. I recorded this bizarre scene on video as proof of our experience, a strange man on the floor next to our bed in a very small room struggling to silence the alarm. The man finally succeeded and said it was something to do with a faulty gas alarm. He was apologetic and said to talk to the manager in the morning. My son had been seriously ill in hospital in the lead up to this get away so we weren't sure about travelling with him. However we decided we all needed a break from reality. This rude awakening was absolutely awful and quite traumatic for both our son and daughter but the manager assured us that something would be done in terms of compensation. I have written to Z Hotels directly twice and had no response whatsoever. The staff at the hotel were very sympathetic and we really felt like they cared about us. However the management at the company have certainly displayed no empathy for our experience whatsoever. We really would have appreciated at the very least an apology in writing.