Car Giant - London's largest used car dealership
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Sadly after many years of buying
Sadly after many years of buying, I have to write and explain why I feel the company has made a poor decision. A car purchased within last 4 weeks developed a fault, that's ok I thought Cargiant have in the past been superb at sorting such things, they previously allowed me to take to local garage (approved by them) to sort. Now I am being asked to drive over up to 1.5 hour each way, to drop off, and go home, then again to collect, for them to take the car and do the work. I understand they may save costs, they seem to think I am happy to spend half a day each time taking it back to them. Wrong, this is a burden on the customer. Apparently one customer had to return his from Wales!!! So be ready for this when you purchase. Have to say this is a big negative for me. (I worked out my family have bought 10 cars over the years).
