Lloyds Bank Insurance
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Lioyds bank
Lioyds bank I tried to make a payment to annother bank account in my name. It flagged up as potential fraud. I phoned the bank and spoke to fraud department thinking it would be straight forward to sort out. But the fraud asked lots of questions which I fully complied with and he not only refused geniune payment. He blocked my Internet account access. I phoned again was told go to branch which will cost me £28 return. I asked if they could remove block over the phone no go to branch ti get verified. Most banks allow photo of id and a selfie not lioyds bank. I am disabled and will have to get a taxi each way and arrange for a career to come with me. All because I wanted to transfer some of my money and lioyds bank account can't or will not varify me online. I asked if they were going to refund the taxi fares and they said to ask in branch. Lioyds also said they can't take a complaint over the phone so I asked for email address and I was told search the Internet and find it. I have put a formal complaint via email.