Thornley Groves Estate Agents
View company profile →
Can't even get a viewing right...
Email sent that is clear you need to arrive to the viewing early as the slot lasts 30 minutes. Rep showed up 15 minutes late and then had no key to actually enter the apartment - everyone was told to reschedule their viewing. 1. Wasn't advised this would be a group viewing - all done through an online automated system - no opportunity to ask any questions. 2. Was sent an email to advise the rep would be late at the time he was meant to arrive - saw this after I left the appointment. 3. Rep admitted he had never actually been to the apartment so didn't know how he was meant to enter Really unprepared and unprofessional. No apologies for turning up late, lack of empathy for people that had to take time out of their day. Shows straight away they don't care about having a professional image and I'm not surprised by all the poor ratings because by this first impression I'm not confident they would be helpful in managing a property. Finally - no one actually answers the phone.