Princess Cruises
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Sky Princess - Worst cruise ever
Will never cruise Princess again even though a Platinum Member. Firstly, trying to get a seat was impossible as the boat was full and no one wanted to go outside (Fjords trip on 23rd April). If you were able to find a seat the next issue was getting a drink. The atrium was full, but only 3 staff members trying to serve the whole area. Customer service was appalling. It took over an hour to get drinks, in the end we went separately to the bar and ordered double the amount. Next issue, having spoken to the bar supervisor, we were told to use the Medallion App, (absolute joke). If you managed to get the app working, not all the drinks were on the app and in our case, when we did try to order a round, it never turned up....! As this was a daily occurance, I complained to customer service, I asked for senior management to come down and see for themselves, but this was ignored, they stayed locked in their offices..... having spoken to customer services supervisor, he admitted to me there were over 2000 complaints and the boat had 1500 more passengers than they had staff to cater for. Where was Captains night, where were senior staff members. I can only assume they did not want to face their customers, and left it to the supervisors. The personal touch was missing, the serving staff were rushed off their feet and did a magnificent job in the circumstances, Princess has gone downhill and are not the company of 2 or 3 years ago. Went on a P&O cruise in February and was fantastic, the service was great so Covid is not an excuse.