remedyliquor.com
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Recently
Recently, I placed an online order with Remedy Liquors, including several bottles of tequila. Upon arrival, I discovered that one of the bottles a Clase Azul was leaking inside the package. While the seal was partially intact, the cap was visibly rusted on the inside, and the bottle was covered in a brown liquid that did not resemble tequila. I immediately contacted Remedy Liquors to report the issue, providing photos as evidence. Their response was disappointing they offered only a $10 credit and refused to issue a refund or replace the damaged bottle unless I shipped it back. Given that the bottle was actively leaking, this request was both impractical and unreasonable. I also had witnesses present when I opened the package who can verify the condition of the bottle. Despite this, Remedy Liquors declined to take responsibility for the defective product. As a serious collector of fine spirits, I expect better service from a retailer specializing in premium liquors. Remedy Liquors' handling of this situation was unacceptable, and as a result, they have lost not only my business but also that of my friends.