My Cruises
View company profile →
Cancelled and lost $1100
where do I begin firstly, I regret not reading the reviews before I booked something I would normally do. well, I cancelled my package and lost $1100 because I couldn't deal with the stress any longer that it was causing me, after losing my sister last year I decided to give my cruises a go because life is short and unpredictable. From the very beginning I was VERY VERY clear that I would be changing my travel dates, and I won't name the person I dealt with, but they were all to happy just to sell me a package. yes, I knew it would cost me $150 each to change my flights but when I did that the bill was $2100 extra, BLAH BLAH we get special prices and the worst flights. Then I was told that I could arrange my own flights and get $2100 credit back but forgot to tell me that by doing this I would then lose the lounge privileges. They save more money. Then it brings me to the accommodation when booking the trip and again saying that I would be changing the dates there was no mention of not being able to do this. So, when I tried to, I was told I can't change so after many emails with at least 3 to 4 days in-between they agree to change and to my surprise they changed the wrong one had I not checked I would have had no accommodation in Vancouver. I also think it's a little dodgy that they can't tell you where you are staying until 2 weeks before you leave but they could give me a quote for an extra night at $520. Also, on checking my paperwork before cancelling i noticed a * mark stating my cabin which I paid extra for a balcony could be subject to change. This has been a very expensive learning experience for me and yes, My cruises will respond with a generic answer, but they don't care because there $1100 better off, also making a little more interest of my money that is to be returned because that can take up to 30 days. Lastly the email I received after I asked about cancelling was insulting suggesting I could pay $39 an hour to use the airport lounge as if I would lose money just over not having that. BOOKING NUMBER MCY-75009.