Lloyds Bank Insurance
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Fraud reporting by client but bank doesn’t want to listen and provide any help
The bank didn’t recognize my reported fraud transactions in 13-15 September through my app which is unauthorized by myself taken from my Lloyds bank account. Compliance and fraud team members seems didn’t want to help and investigate once they think it’s right. Still having suspicious transactions coming in and out, and I went to Preston branch last Friday afternoon to ask staff for assistance, but they said it’s nothing they can do as I have already asked them to replace my debit card since I recognised the fraud transactions in my account. They are not polite and not showing respect to clients which they claimed to client that if they are feeling not safe, they can switch bank anytime. Trustpilot once trying to remove my comments before without my consent and any prior investigation, sad to this website as well.