Freeletics
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Stolen my money - Auto renewal policy is terrible
I have had the same renewal experience as everyone else here with negative reviews. Two stars because the app itself is quite good but their auto renewal policy is a con and designed to steal money. No notice given, money just came out for a full year subscription at £75. I get an email when my razor blades are about to be charged for so I can adjust if required, a £75 payment should definitely warrant an email to let you know you are about to be charged. I think it is unfair and and should definitely be looked into. I was sure I had cancelled my auto renew on google play but I hadn't cancelled it on the freeletics website so I was charged without warning. Within hours of the paypal notification I was trying to cancel to no avail. The money had not even left my account but there was no way to stop it and Freeletics just refused a refund stating what they do at the bottom of every negative review on here, including a patronising comment of you can't have a refund but 'remember why you signed up in the first place' The fact there are so many reviews like this on here shows that the model is set out to con people out of their money.