Carrentals.co.uk
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From grave to great ...
The booking process was very simple and straightforward. The "no worries" option suited our budget well. On arrival at Gatwick, however, we were informed by the very helpful and professional Europcar attendant that we were assigned a "small" vehicle and actually NOT the INTERMEDIATE vehicle we booked and paid for. He assisted us nevertheless and we eventually were assigned a vehicle that did fulfil our needs. Europcar distinguished themselves in this regard. Question: Who was responsible for the change in the assigned vehicle? Luckily a friend of ours had the same experience (with another 3d party provider) and I was prepared and had all my documentation printed out and ready. It could easily have turned out less fortuitously. I would value your feedback