JD Sports
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Absolutely Unacceptable Customer Service Over Address Issue
Title: Absolutely Unacceptable Customer Service Over Address Issue I placed an order with JD Sports (No. 181405895) and accidentally mistyped the postcode — one single extra letter. The rest of the address was 100% correct and clearly pointed to London. Within minutes of placing the order, I contacted JD Sports by both phone and email to correct it before dispatch. They refused. No effort, no escalation, just a cold “we can’t change anything” excuse. As a result, the parcel was sent to Newcastle, a completely wrong city. Now, I have to wait for the parcel to return and process a refund — all because of customer service negligence. JD Sports clearly prioritises rigid process over common sense and customer satisfaction. I won’t be ordering again. [UPDATE AFTER COMPANY REPLY] JD Sports responded with a generic, copy-paste message — completely ignoring the core issue. I had already contacted customer service within minutes of placing my order, both by phone and email, clearly asking them to correct a minor postcode typo. They refused to help. Now, after all the frustration, delays, and effort I went through to get this fixed, their response here is beyond insulting. It shows zero accountability, zero ownership, and zero customer care. Just another empty PR line to save face. Let me be crystal clear: this is one of the worst customer service experiences I've had in the UK. The fact that such a large retailer can't fix a simple one-letter error — even when warned early — is absolutely disgraceful. I will never order from JD Sports again and will strongly advise others to do the same.