Celebrity Cruises
View company profile →
So it was to be our Honeymoon and a…
So it was to be our Honeymoon and a trip of a life time. We have never been on a cruise before but were tempted by a Celebrity Cruise on a VIP package Jet Sail. A private Jet from London Stansted to Barcelona, a trip round the Med and Adriatic followed by a Private jet back from Venice. Not cheap for sure but this was our special week. We departed the UK on the 30th June 2018 and boarded the Celebrity Constellation the same day. The cruise was great the outbound service was lovely no queuing at a busy airport we and I guess 70 passengers travelled in style. Could get used to this. But our return journey was to be a nightmare! We departed the boat along with those on the flight back to the UK escorted to Venice airport by the local reps. A delay was posted and then nothing until just before boarding and then our flight was posted as delayed till early evening and then ultimately cancelled. Local reps when they appeared were completely useless and chaos enthused. Eventually told we would depart some hours later and then nothing. In fact we would spend nearly 10 hours in Venice airport with almost no info herded like cattle and not even the offer of a drink of water. There were quite a few elderly and infirm on our trip we were all treated with contempt. Eventually the virtually useless local reps gathered us all up and transported us to a hotel a long way outside Venice. Food of a very poor standard was rushed together and we awaited news. None was forthcoming that night. We made our own arrangements with our agents to get home having given up on anyone from Celebrity taking control. We eventually flew home with others off our cruise to a completely different London Airport and had to trek across town back to our departure point to pick up our car. We booked a Jet Sail it was intended to be special Celebrity treated us and the over 50 other British passengers with disdain. There is every reason to believe they knew full well our flight was not coming as planned when we departed the ship but they happily dumped us at the airport. We got home 25hrs late missing a family party and totally shattered. To make matters worse they have blamed the jet charter company who have offered comp the same as if we had got Ryan Air! Buyer beware VIP ends at the Pier!