Jo-Ann Stores
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FRAUD ALERT!!!!
I placed an order online on Sunday December 6th. My order total was $566.22 (several Christmas gifts). They immediately charged my account the full amount. This is showing as a pending charge and is deducted from my account balance. Then on Monday morning I noticed my account balance was very low so I checked and found two more charges from them ($32.09 & $102.68). I called their customer service department and was on hold for 45 minutes. When I finally got to speak to someone and explained what was going I was told that the first charge for the full amount was just a hold to make sure I had the money available. He then explained that the other two charges were for parts of the order that were ready for shipping. He then explained that the $566.22 would be refunded once everything was shipped. I told him that I couldn't afford to have that much money not available in my account. He then said that there was nothing else he could do. I explained to him that I had some bills set up to come out of my account automatically and that by them holding that money it would cause my account to go negative and then I would be charged fees. He then repeated that there was nothing else he could do. So then I asked him to please just cancel my order so my money could be release and he informed me that was not possible but that I could return the items once they were received. So at this point I was in tears and just wanted off the phone. So I then had to call a family member to borrow money so I could cover my account. I have now had another charge for $90.48. I just wonder how long it will actually take them to ship out all of my items. I don't see how it is legal for them to double bill people and to hold money for however long it takes them to ship out the items. Oh and I almost forgot, they told me that it could take up to 10 business days after they remove the hold before my money will show back up in my bank. This is just so wrong and I order online ALL the time and I have NEVER had any other business do this to me.