Five Star Properties and Bliss Beach Rentals
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The home was beautiful
The home was beautiful. However the home was not clean. They charged us $750 for a cleaning fee. The house should have been spotless but was not. Floors had sand on them, there was a used cloth mask hanging on a bench upon entry. The kitchen counter tops were dirty as well. The oven was not clean. Handprints all over sliding glass doors in the kitchen area. The vacuum Hoses were left on the outside patio. The outside coach had tons of spots on it and was completely worn out. We were told we would have two rolls of toilet tissue in each bathroom but we only had one. The outside pool bathroom was not cleaned at all. Sand and trash on the ground and no toilet paper. All lamps were unplugged and all Remote control backs were missing. A family even came and got in our pool and when called told us to call police. Our garage doors were open one morning and we never opened them. It was a beautiful home but the amount we paid and it to be in this shape shows us that either five star never came out to check the cleanliness or whoever did certainly did not look That hard. We have used five star the last three times and have never experienced this. We called about the cleanliness and the lady took Everything done and told us to not be there but the only thing they did was maybe wipe countertops and sweep the floor. This is during covid and they said they had high standards because of it and this was not followed at all. We were also told they had banners across the beds showing us that they were changed and sanitizer and it was only on one bed there. Highly disappointed!!