Ford Rental at John Grose
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Very, very disappointed
I bought a used car from JG and the service was amazing. I left at least 1 review on Trustpilot prisoning them. I planned to buy a replacement car from them and also recommended friends and customers to JG. They replaced a faulty battery shortly after I bought the car as it was defective. The battery comes with a 3 year warranty. The battery appears to be faulty. I booked my car in with them and was told 'They will check the battery and if it's not a battery fault they will carry out a diagnostic check and charge me £95!' After querying this and saying I only want the battery checked - That will cost me £44 if the battery is found not to be defective. I plugged my battery in to my multi meter this morning and it took me 3 minutes - so JG would be charging £44 for a 3 minute job. I won't be buying a replacement vehicle, battery or anything else from them. Possibly of interest to BBC Watchdog or Trading Standards (in my opinion) for gross overcharging
