Routes Car Rental
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🚨 DO NOT RENT FROM ROUTES IN ORLANDO
🚨 DO NOT RENT FROM ROUTES IN ORLANDO – SCAM ALERT! 🚨 This was, without a doubt, the worst rental experience I have ever had. We rented a Jeep Cherokee from Routes in Orlando, FL, and what started as a $450 rental turned into a staggering $2,200 nightmare. 1. Deceptive Toll Pass Fees – Hidden Charges After the Fact At pick-up, the agent strongly recommended we purchase a $12.95/day toll pass, which we did. What they failed to disclose was an extra $15/day fee for the transponder that communicates with the toll system—charged to us after we returned the car. That’s an additional $105 in hidden fees for a device that costs them nothing. Blatant price gouging! 2. Shady Vehicle Damage Scam – $1,200 for a Tiny Rock Chip Upon arrival (after midnight), we were simply handed the keys—no walk-through, no inspection, no paperwork verifying the vehicle's condition. The same thing happened when we returned it. A week later, we received an email stating we were being charged $1,200 to replace the windshield due to a tiny rock chip on the passenger side (a chip that could easily be repaired for free or at most $50). I strongly suspect that Routes does not actually replace windshields but instead charges multiple renters $1,200 each for the same chip—a classic rental car scam. 3. Zero Customer Service & Lack of Accountability Routes operates like a ghost company—zero accountability, no walk-around inspections, no clear fee disclosures, and surprise charges long after you’ve left. They are banking on renters being unable to dispute charges once they’re back home. Final Verdict: RUN! 🚩🚩 Routes lures you in with low prices but will nickel-and-dime you with hidden fees and fraudulent damage claims. If you value your time, money, and sanity, DO NOT RENT FROM ROUTES. Renter beware: This is a full-blown scam operation.