Expedia CruiseShipCenters
Read all reviews for Expedia CruiseShipCenters →
Belittling Experience with Tammy - Would Never Book Through Expedia Cruises
It’s unfortunate I can’t leave 0 stars because even leaving 1 is being generous. I contacted the company as their number was listed on Royal Caribbean’s site under the Customer Support section. I had a general inquiry about car seats and using a shuttle service. The rep who answered was named Tammy L and I couldn’t believe how rude she’d been. If she wasn’t able to answer my inquiry, I would’ve completely understood, however her response and tone was so belittling. She said that my first problem was that I had booked online instead of with her and to answer my question would take away time from clients that had actually booked with her. I would’ve been more than understanding if she had just politely told me she’d be unable to answer my inquiry or to try calling Royal Caribbean’s general line, instead. If she’d been having a rough day, I get it.. we all get those; but there’s absolutely no reason to take out your frustration on someone looking for general assistance. It’s unfortunate that an unfavourable 2-minute interaction was more than enough to keep me from booking future trips through the company. Additionally, I’ll never suggest to friends/family to book through them, either.