Jura Watches
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Shocking customer service - Avoid.
I rarely write reviews, but my experience with JURA Watches has been so disappointing that I feel it’s only fair to warn others. I ordered a watch listed as “in stock,” but shortly after payment I received an email saying it had to be ordered from the supplier and would take around 30 days. Frustrating, but I agreed to wait. The watch eventually arrived about four weeks later. On opening the package, I immediately noticed two issues: The bracelet hadn’t been resized as requested. The butterfly clasp was completely broken, with obvious factory welding faults. I contacted customer service immediately. Apart from apologising for the sizing issue, their response was to insist the watch left their depot in perfect condition and suggest the damage happened after delivery. Even after I highlighted the defect in the photos they themselves sent me, their stance never changed. After weeks of back and forth and a call with a manager, I was promised a follow-up that never came. In the end, I had to pay a local jeweller to replace the clasp and resize the bracelet, out of pocket, for errors that JURA should have rectified. Based on this experience, I would strongly advise buying your watch elsewhere. JURA’s role as a middleman is fine until something goes wrong—then you discover how poor their customer service truly is.