Hilton Car Supermarket
View company profile →
ZERO STARS I SHOULDVE READ COMMENTS FIRST
i paid the deposit on a Tesla and travelled 300 miles and checked in at the desk asking for Ansab. 45 mins later i went back to the desk and they called Ansab over, he then told me that the car had been removed from site and was at another location (later on he would deny that he was Ansab and then told me the car had gone for a recall). He then offers me a different car (£4000 more expensive) we go to have a look and its a different car than i had just been shown, the battery was flat and it was filthy and half parked in a hedge at the graveyard end of their lot, we eventually go and look at another Tesla, the last service was 19,000 miles ago i mention this and he tells me thats wrong its just not updated. (i say `we` but he left immediately saying come back to my desk when you`ve had a look). i go back very disappointed and i`m handed to the manager to finish any deal. this was the start of another joke, after quoting me the reg of yet another car i hadn't even looked at we then got to trade in price for my car. they wanted to knock off a couple of things that was fair and then £280 wheel refurb (only 1 wheel had scratches but i was told all 4 had to be done) £150 for a switch in the rear for the window (whoever valued my car left the child lock on). i was offered £500 extra for my inconvenience on the trade in but having seen the state of the cars, the lack of interest and zero knowledge from the salespeople (Ansab could also have a shower, the BO was a bit much) i thought it best to have just wasted a day and not £15,000. i pointed out several problems with the cars i saw and just got told its fine it`ll be sorted. DO NOT BELIEVE THEM AND TAKE YOUR HARD EARNED MONEY ELSEWHERE. I welcome their response and I have photos of damage/filth/poor quality of the cars i saw. ALSO BE PREPARED TO BE BOMBARDED WITH TEXTS AND CALLS WHEN YOU MAKE AN ENQUIRY 37 TEXTS IN 3 DAYS AND 6 CALLS, NONE OF WHICH STATED THE CAR WAS NO LONGER AVAILABLE. I HAVE JUST SEEN THAT THE CAR I WAS AFTER IS BACK ON THEIR WEBSITE SM69NGX TESLA IT WONT EXIST AND THEY WILL TRY AND SELL YOU SOMETHING MORE EXPENSIVE. SCAMMERS