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Medequip
This company have been repeatedly dreadful. The organisation and communication is completely non existent. A bed was ordered while my dad was in hosp. When the bed arrived it was broken so they took it away saying they would bring another one. In fact, they completely cancelled the order and that meant the hosp had to re- order leading to my dad having a delayed discharge from hosp. His needs then changed and he needed a more advanced mattress and bed. Again, the district nurse ordered through medequip. We were given a time slot in an afternoon. They turned at at 9.30pm when everyone had gone to bed. They said they would come the next day, but didnt. When they did eventually came after rebooking again, the bed was too short for my dad and had no cot sides, which had been ordered. This made it unsafe to use.. So then we had to arrange collection. They didn't turn up again yesterday and so now we are waiting to see if they turn up next week. I hope the nhs commissioners read this review because this service is not fit for purpose.