BJS Home Delivery
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Not delicate, and arguably fraudulent.
Got a call bang on time, but couldn't really understand what was being said to me as it was very rushed. Understood essentially that they'd be round in 20 minutes maximum, which was fine. They arrived and I went to meet them out front, neither of them said hello to me, or even acknowledged my presence even though I said hello to them. Instead, they just carried on speaking to each other in a different language. They brought the goods round back where I requested, but they were not delicate with them at all. One of the boxes had a hole in it before they even took it out of the van. Then all the stuff was dropped off, and photos were taken, but matey boy is just standing in my garden on his phone, not telling me what he's doing, if I'm needed, nothing whatsoever. He gets a phone call which he takes on loudspeaker (which I then don't need to be a part of) where a previous customer isn't happy with them. During this call, he goes back to the van, and they drive off. Nothing said to me at all. Cheers fellas. Then, I get invited to do this review by BJS themselves. Turns out, there's documentation I have access to now, such as details suggesting there was no damage to the boxes (you could see the item through the hole in the box), and my signature - which I was never asked to provide. These drivers signed on my behalf. So any agreement to the service appears to have my consent and it absolutely does not. It's not my signature, I was never asked for a signature, these drivers spent 10 minutes on my property and (I wish I was joking) genuinely never said a word to me. This needs review. Absolutely disgusting customer service.