MA
Magnum Utilities
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At 12:00 I was told that the engineer…
At 12:00 I was told that the engineer who had been scheduled to exchange our meters in the afternoon was unwell, and that the next appointment would be two months away. Finding this rather incredulous I spoke to a supervisor. 20 minutes later I was told an engineer who could attend later the same day had been found. About four hours later Dave arrived, having travelled some distance from his home patch. He couldn’t have been a better advert for Magnum, polite, friendly and clearly knowledgeable. Job took several hours into early evening but nothing was rushed. I would have given 5 stars but that would ignore the first engineer going off ill, still the weather had warmed up so that would have helped recovery.