Apex Car Rentals Australia
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great service i MEL at first - bad aftertaste and access day rate charged to my CC.
all started great with easy car reservation/hire/drive. when i realized i'm going to be late for my return i called in and asked if this was a problem or if it was ok to return the car later. the girl said yeah, no worries, just be sure to be there by 5pm when we close. i was, to the minute, sure to find an access charge for an extra day and an email asking if i wouldn't mind the extra charge - when the charge had already taken place. guys, this is not ok. after sending 2 emails with no response for clarifications i finally got an answer by email saying the charge was correct - no mentioning that i had called in and confirmed the late return - which had never been a problem with other car rental co's. as said, great at first, sucked big time on customer service in the end.