Halfords Retail
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Having to chase and chase a refund
I ordered a toddler bike seat that was not in stock at the closest store so ordered it for pick-up at another store. When I got there, I was told there was an error and they did not actually have it. They said they would process a refund (onto the gift card that I paid with) and that I would get an email confirming this. I had to call customer service the a few days later and they said to give it up to 5 days. I'm not sure why it could take 5 days to process a refund back to their gift card system. Five days later and I had to call customer service again, who have now said they will get back to me within 72 hours. Those 72 hours came and went and had to call again to be told they are labelling this as urgent. It's now been 13 days since the refunds was supposedly put through for an item that should have been available for me to collect anyway.