Mint Mobile
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Mint Mobile has wiped out ALL material information in the app so they can steal my prepaid $$
Mint responded by suggesting “call 800 customer service #”. So Mint assumes we as consumers just complain about what happened before even tried to resolve the issue with them? How many hours should we spend just to be fed with lies by CSR on the phone per Mint expectation? Mint wipe out ALL prior material info in the system so CSR from call center located in Dominica Republic & Philippine have no idea what they are talking about based on the misinformation in the system. I have filed complaint with FCC, BBB & popular consumer review sites like this. This is my very 1st review because as consumer I have never experienced such an outrageously wrong situation - Mint steal our prepaid $$ & refuses to correct it upon being caught. There has already been a lawsuit filed in Orange County CA. I will not be surprised if more will come. I share my experience in hope Mint won’t be able to keep stealing by wipe out info in database. **** Below is my initial review **** On 05/03/2024, I made payment for a 12 month service from 06/01/2024 - 05/31/2025. Upon making the payment, I saw the option of making additional payment for 4 month more service. I wanted to change my renewal date from spring to fall due to my travel schedule. So I took the opportunity to make a 2nd payment for service from 06/01/2025 - 09/30/2025. Credit card statement shows these two separate payments. I was able to see the service info when I last checked. Because it is the prepaid plan & I had no issue with Mint Mobile since 2018 so I rarely login my Mint Mobile app. Today 04/30/2025 I received renewal notice via text message. It is very odd as my renewal should be 09/30/2025 or 10/01/2025. I made 3 calls to Mint Mobiles talking to 5 people, 2 of which are from Escalation Team.The information provided to me was Nothing but Lies. After I refuted each of their lies, I was told that the 2nd payment was for a service upgrade, which I never needed, never agreed, never was made aware of. I feel hopeless &helpless as consumer when Mint Mobile Unilaterally wiped out every record in the app & changed info full of lies. I was not aware of the undergoing merger/acquisition on 05/03/2025. Upon hearing the change of ownership from the news, I didn't think business actually will steal our money by change the data/info in the app to make up the lies. As of now, it is not about $63.82. It is principle - can American consumers be at ease that we are protected by respective governing laws so big business will not screw us? If they still $64 from me, what if they steal $64 from all of their 4 million customers? That is a $256 million grand theft? Most people probably won't even notice when they double pay because renewal should be in another 4 months. This is not about $64 or $256 million. As of today 04/30/2025, nothing in the app has the previous information that shows what actually happened. Last when I checked, the prepaid amount was shown in the app. Now it is all gone! This is grand theft & Mint Mobile is stealing from its customers. This needs to be stopped & Mint Mobile needs to be held accountable! This is not how Mint Mobile should conduct its business!