Lyca Mobile UK
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The worst customer service experience.
The worst customer service experience. Moved from the UK to Australia, cancelled my £20pm plan which I had never ran into issues with while in the UK, and three months later I’m getting billed £85pm for a plan I’ve cancelled and a SIM I’ve deactivated. I have emailed Lyca twice, received a response no sooner than two days later and now haven’t received any response to those emails since… it’s been three months almost. I’m now receiving emails saying they will pass the payment onto a debt recovery company. They are absolute shysters. UPDATE: It's now July 20th, and I have sent five emails to Lycamobile and received two in reply. They have all the information required to cancel and it has not been. They've just charged me another £20 for the month. Their service is utterly farcical.