TurnKey Vacation Rentals
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CA Wildfires - TurnKey has ZERO regard for health and safety
Awful experience with TurnKey. We booked a house near Lake Tahoe and reached out with concerns about the CA wildfires. The Caldor Fire was within 10 miles of our property with smoke levels so high they were off the charts. The surrounding areas were evacuated and when I reached out I was told the “wildfires were an Act of God and were out of TurnKeys control” so we wouldn’t be getting a refund. I advised they were also out of our control - and not an “Act of God” because these wildfires are caused by humans. I was told to request a claim with AirBnB who I booked the property through. I have filed a claim and am waiting to hear back. I suggest anyone else to at had similar issues report this to the Better Business Bureau as well. I filed a claim and was advised it is now under serious investigation as to their treatment of customers. We have members of our party with severe asthma and if we had gone to this house and stayed it could have been deadly for them - let alone the impending fear we could have all perished in a wildfire. Awful experience. This company should be ashamed of themselves with how they respond to serious concerns of health and safety.