Routes Car Rental
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Worst ever in my life
Worst ever in my life! Only go to Routes if you want to be humiliated and brutally ripped off! Don’t be as naive as I was, thinking that those awful review are wrong. It is actually worse than what you can read in reviews! I booked a car via Economy Booking for 198 USD - bought ALL insurances, offered with this booking. When I arrived with family (Chicago, ORD) I was told that I need to buy additional insurance ONLY form them for nearly 260 USD! I proposed to bring a third party insurance, but Gab (name given by other Routes employee) said I should cancel (impossible - by their rules there is no cancellation!!) and walk away(!!) as he is not going to serve me!!! This was worst moment ever while renting in my life… Other employee showed me the small print (yes, they did mention about additional insurance in the voucher they sent AFTER the booking was made) and said if I don’t like their practices I should go to other big name rentals. I ended up paying more than double and way more than I would pay at Avis/Hertz or others… This whole business is built on misleading customers, cornering them and then abusing the situation (kids waiting, no cancellation, you feel humiliated). Great rental agency for masochist type of customers!