Routes Car Rental
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Don’t rent car from this company…
Don’t rent car from this company because the staff lady use cheat means to charge customer twice. On 3/26/25 to 04/01/25 I ordered a rental car from routes car rental company in Chicago airport through Orbitz and paid the fee in full of $299.09 but when I pickup the car on 3/26/25 and showed the contract to the African American lady who worked in front of desk ,the contract has this company confirmation number & Orbitz itinerary number, she took my confirmation paper putting on side and asked me fill out another form ,I told her I already paid the rent fees in full to Orbitz which associated to the routes car rental company ,but she consistently asked me to sign the form and told me it’s mandatory according their company rules, I am 76 years old and lack rental experience so I signed the form to pick up the car that I need it, that was they charged me again for $432.85 on the next day. I contacted them many times to explain the situation and asked them refund the extra charge but they ignored my this reasonable request. I think this is the dishonest and worst car rent company in the United States of America . I have evidences to support my this complaint.