Routes Car Rental
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Extremely Disappointing Experience
Extremely Disappointing Experience – Avoid This Car Rental Company! I had a very frustrating experience with this car rental service. First off, the rental insurance they offered was outrageously expensive—far higher than what I expected. When I opted to use my own personal insurance instead, I was shocked to learn that they would cancel my reservation entirely, even after I had already paid. To make matters worse, they refused to refund me for the amount I had already paid, leaving me both out of pocket and without a car. This kind of policy is not only unfair but completely unacceptable. Charging such high fees for insurance and then refusing to honor a reservation when I choose to use my own coverage is a blatant money grab. I would strongly recommend avoiding this company at all costs. There are plenty of rental services out there with much better customer service and more reasonable policies.