Postoffice
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Unbelievably poor service (I still can't believe it!)
Firstly, let me say that this is a 'one star' review only because zero or minus numbers are not an option. I have just come off a call trying to understand why a parcel posted in Bristol and destined for L'Derry (Northern Ireland) should make it to Belfast and then be sent to Warrington, where it has stayed for three weeks despite attempts to get it delivered. When I queried this, I was told that we (The PO) don't know where your parcel is (I do, Warrington!); that there is very little chance of it being delivered (it was implied that the sender did not pay enough!!!); and when I asked if the call handler thought this was good customer service? I was told 'yes'. There in a nutshell is why the PO is in trouble - incompetence, complacency and a contempt for their customers.