Celebrity Cruises
View company profile →
Terrible Service
I have been cruising with Celebrity for about 15 years, they were our cruise line of choice and we sailed at least once, sometimes twice a year and became Elite members. However we have noticed a gradual decline in the experience and particularly the service. The staff have become surly, bordering on rude and treat guests as a nuisance. There’s clearly a management issue as the staff also appear very unhappy. The food is terrible, bad quality, little choice and the staff are not interested. Being in a suite does not buy you out of the issues either as we now find the Luminere staff, particularly the Supervisor, rude uncommunicative and clearly not the right person for the job. One night when due to dietary requirements we could not find anything on the menu to eat, she ran away and hid rather than have a conversation. The ships are modern and well decorated but not well cleaned. The buffet restaurant would have dirty crockery and glasses piled high on unused tables, glasses strewn around pool area and trays with crockery with remains of room service left all along corridors? We recently tried another cruise line, more budget, older ship, but had a far better experience because atmosphere far better, crew friendly and happy and other passengers friendly and jolly. We will not not be travelling with Celebrity again, they are only interested in grabbing your money, then don’t want to know. There’s no point in complaining to Celebrity or even filling in their feedback forms because the dont read them or answer you. There are better options out there. Do your research!