Princess Cruises
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Absolutely shocking company to deal with
If I were able to give no stars, I would. I would not recommend Princess Cruises AT ALL. Absolutely shocking, non existent communication. Impossible to get though to them on any numbers or email addresses. Incorrect details put on reservation form and have been unable to access ANYONE to correct this and speak to regarding boarding pass. etc. Completely unacceptable. If you have an elderly relative who is not computer literate, do not give the company their email address. My poor mother has been inundated with emails she doesn't know how to print off and given an App she simply cannot upload on her phone. When I asked them to send her paperwork confirming her booking and checkin details, the company refused saying they are unable to do so. It is all automated. So how do they process passengers who booked without mobile phones or computers?! Shocking customer services. They will take your money, but god help you if there are any queries or incorrect details to amend. You will be tearing your hair out trying to get the situation resolved and the passenger most likely, stuck on shore. Leave well alone, they are terrible.