Urban Evolution Property Management
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Absolutely horrible experience at Queensland Place
I am living in Queensland Place, Liverpool since 11 months and it is managed by Urban Evolution. I am so disappointed by their service and lack of action when it comes to resolving tenant's issues. When i first moved in here, the desk drawer was broken and they literally took 5 months to get it fixed. I had to continuously mail them regarding the problem and they would not take any actions. Then last month, our fridge stopped working and it's been more than a month and they still haven't replaced the fridge in our cluster. Despite contacting the property manager and describing how much trouble it is causing for all the people living in that cluster, they still haven't taken any action. So much of our stuff was spoiled but their was no action from their side. But when it comes to taking rent, they are quick to respond. Last night, the flush in my toilet was broken and i immediately raised the issue on the app and it's been more than 18 hours they haven't done anything! I am not able to use my toilet, I had to go to my friend's place to access the toilet. It is causing so much hassle and it's an emergency and the lack of action on thier part is appalling ! There was no one at the reception when I went to talk about the issue in person. I am paying the rent timely every month but still not getting the facilities i paid for. Anyone who is looking to rent/buy property in the UK, please be aware of Urban Evolution company. I have had such a horrible experience with them and it has taken a toll on my mental health as well. As an international student, I have been under so much stress as I have to manage my studies side by side and still these people have no regard for that! This is such a poor service done on their part, highly disappointed with them and won't recommend it to anyone looking to rent property in the UK.