BBH Legal Services Ltd
Read all reviews for BBH Legal Services Ltd →
Stressful experience
Without diving into detail we had too many solicitors handle our conveyancing case. I have genuinely lost count but it could be between 4-7. This caused confusion, delays and stress. We did raise a complaint which was addressed with an explanation of why this was the case but we didn't feel supported. We had another change of solictor on day 2 of exchange which we had been promised wouldn't happen again. They got the job done but nobody answered the phone apart from Tina the assistant who we appreciated and did a good job! 5 stars for Tina! It was just unnecessary the amount of stress. Communication would have gone a long way. We weren't expecting solutions as this wasn't BBH who were responsible for the issues, but we were so disappointed by the level of communication. It was weeks and on occasion over a month for updates. We didn't feel like we were seen as people, and were just an annoyance they had to deal with. We did our best to be as patient and helpful as possible. We replied to enquiries immediately only to find out our buyer raised one in May, we responded to our solicitor on the same day and it wasn't picked up again until late August on exchange. We were a returning customer so this was a disappointment. Overall they get the job done, but the processes and case handling need some work. Too many locum solicitors who do a months work and leave again. We won't be using BBH legal in future unfortunately.