IDrive Online Backup
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Do not trust them with your data!
Do not trust them with your data! I am beyond frustrated with this company, and I would not recommend them to anyone. I am even considering taking legal action at this point. It’s unbelievable that a company like this is still operating today. Do NOT trust them with your data! They will lose it and completely ignore you. Their support team takes months to respond, and you will have no access to your data. In fact, I believe they have lost my data. Seven terabytes of data. I had subscribed to their Cloud-to-Cloud backup service for my Google account, paying a monthly fee. I had seven terabytes of data backed up from Google. I paid without issue every month. But since July of this year, I’ve been trying to download my data. When the download reaches 2-3 terabytes, the transfer stops. It’s so slow that it takes 5-6 days to even get that far, and then it cuts off. I contacted support because I saw online that many others were facing the same issue, and they said they could help speed up the process. I reached out, and they claimed they couldn’t locate my account and that they had no customer with my email—even though everything was correct. Time passed—July, August—and then in September, they tried to charge me $2 for the account’s seat fee. My card failed at that moment, and instead of doing what any normal company would do—send me an email and say, “Hey, there was a payment issue, let’s try again”—they immediately cancelled my account. Since then, I’ve had no access to my data. I reopened a ticket, which has been completely ignored. I’ve contacted their online chat support multiple times, and they’ve promised to escalate the issue internally, but I’ve heard nothing back. Today, November 17th, I spoke to another support agent. I expressed all my frustration, but once again, they say they’ll escalate the issue to the management team, and that I’ll be contacted later. I am certain that they’ve lost 7 terabytes of data—data of my clients, wedding photos, and pretty much my entire career as a wedding photographer. It feels like they’ve lost everything. They’ve given me no solution and have completely ignored my tickets from July and September. I hope this review is seen by management or someone responsible. If I do not get a resolution, and if my data does not reappear, I will take legal action. I will also talk about this on every social media platform necessary. Please, do not censor this review—it is 100% real. I can provide ticket numbers if anyone wants to verify that this is not a fake review. This is the reality of what’s happening. TICKET ID OPENED 21 JUNE: ID258118606 TICKET ID OPENED 12 SEPTEMBER: ID849925173