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Very high return fees
I am very disappointed with my experience and don't find the webshop customer friendly. Beware of the high return fees! They claim free returns, but that's only if you exchange the slippers or if you accept store credit so you have to buy another item on their webshop. If you just want to get your money back, you have to pay 5,99 EUR. They also take into account the shipping fees. Normally, shipping fees are paid back if you return an item. At least that's what I'm used to from other online webshops that don't have stores. In total I have to now pay back 10,98 EUR just for returning an item. This is an extremely high amount in my opinion and I will not order again from their webshop until they improve this aspect.