Jo-Ann Stores
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Still have my money for over a week and their clerk was rude and lazy
Like a lot of people on here, I ordered online to pick up in-store and had my order canceled. I ordered on 12/18, was told the order was ready, then told it wasn't available and they still have a hold on my money. I went into the store on the 20th to pick up the 1 order out of 3 that hadn't been canceled and the clerk stood there not moving after I told her I was there to pick up. I told her again that I was there to pick up an order. She asked rudely if I had a confirmation saying it was ready. I went to my phone and she told me she didn't need to see it but that if I didn't have it I was wasting my time because it wasn't ready. I told her it has been ready for two days and then again she tells me that without the confirmation that means nothing. I had the confirmation and she didn't want to see it. The rack with my order was 10 feet away from her and she wanted to waste both our time explaining to me how their stupid system works when all along my order was sitting there. I am furious about them canceling my order and then keeping my money for over a week. Joann obviously needs help running their business because they are rude and clueless.