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Customer service unresponsive
The counseling I did receive was ok. The problem is that customer were unresponsive. I was unae to book my therapist for a couple weeks. It ended up that I only had 1.15 min of counseling in a whole month. Which simply isn't good value. There should be more flexibility with with credits, especially when in the first mth. It takes time to find the right counselor or find a schedule that works. I asked for credits a number of times but received no response. This would also be really bad someone that really needed help.