Motus Medical
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Great customer service, knowledgeable, supportive & fantastic wheelchair
I received my Quickie Nitrum from Motus Medical yesterday and I cannot commend them enough. I've bought from other wheelchair companies before, but the customer service with Motus Medical has outstripped them all. I was originally a bit dubious about getting a wheelchair from sales reps who weren't wheelchair users themselves, but the Motus Medical team were very knowledgeable, expert and supportive. And, what I think is incredibly important when purchasing a mobility aid, they really listened to what I actually NEEDED and didn't try to up-sell adaptations etc. if they weren't going to be of benefit for me. The office staff were also incredibly lovely and helped me navigate getting the chair through Access to Work in terms of assisting me to gather different quotes for the chair. Production time was amazing - once the order was submitted, the chair was ready within a few weeks. I had a handover appointment and Duncan was fantastic. Lovely man and he made sure everything on my chair was set up perfectly for me - he even went above and beyond and re-set up my Smartdrive on my new chair. I am overjoyed with the chair, it brought instant relief and it's testament to Motus Medical helping me to get this right. I can't thank them enough!