Princess Cruises
View company profile →
Customer Care Deceitful - 135 days no refund
Morning Customer Care Following your email of 27th August 2020, it seems your commitment that my refund will be with me within 14 days has not materialised. You have also failed to contact me as to stated in your email My booking reference 922278 & 943558 I have no choice but to add another review stating how poorly Iglu.com have handled the situation. I will keep writing reviews until this matter is resolved, Seems that even when you write to Richard Downs he too ignores your emails. I will be escalating my issues to ABTA, IATA, OFCOM and other travel organisations, I am sure that at some point Iglu.com will meet its obligations. ABTA should not be allowing this to happen, and I will raise these concerns with them. Customers are been misled in terms of guarantees. 135 has way exceeded the 90 day promise even during this difficult period. Very dissatisfied customer!