Lloyds Bank Insurance
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Top-Notch Customer Service
Lloyds has always provided excellent customer service in my experience (personal & business). Whether it’s over the phone or online, their staff are consistently polite, knowledgeable, and quick to help resolve any issues. It’s clear that customer care is a strong focus for them, and I’ve always felt well-supported. However, one downside is the significant number of branch closures in recent years. While digital banking is convenient, sometimes you really need in-person support - especially for more complex issues. The reduced branch access can be frustrating, particularly for those who value face-to-face service. Overall, I still rate Lloyds highly for their professionalism and customer care, but I do hope they reconsider the impact of these closures on loyal customers.