Lloyds Bank Insurance
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Poor customer service & case handling
Extremely poor customer service. I recently became victim of scam with travel agent claiming to be from eDreams.co.uk and holding an account with Lloyd's bank. They scammed me and I reached out to Lloyd's bank immediately when I didn't receive tickets in exchange for money. During initial call they just ask me to wait and didn't take it seriously when I flagged possible scam. They ask me to wait for 2 weeks before logging a formal fraud case. I had been kept on line for hours with multiple transfers. After 6 weeks following case registration, I got a text about partial refund and they denied there had been any delay from their side and they just blamed me for not being vigilant form scammers. After hours of phone call they finally logged a formal complaint. I am a long standing customer and Bank did ack swiftly in this matter given scammer held account with them. Scammers are free to go on scam others while we customers keep losing money.