Jo-Ann Stores
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My trip to Joann’s started out great
My trip to Joann’s in DuBois, PA (15801) started out great. Employee cut my foam and I went on my way to the check out. I got in line and an employee named Faith waited on me. She was probably one of the most unhelpful and rude employees I’ve ever come into contact with. When I asked a question about my coupon not loading on my phone, she acted extremely annoyed and stood in enough silence after my question that it became awkward. She finally said, “there’s nothing I can do about that” in a very annoyed tone. All she had to do was call the manager or try to give me some kind of help, even a suggestion to log out and back in or something, but instead she decided that I was somehow massively inconveniencing her. She didn’t give any effort to help me apart from saying I should try their WiFi, which had a bad connection and didn’t solve the problem. I stood to the side and figured it out myself after a few minutes. Then I got back in line for a second time and she ended up waiting on me again. She didn’t say a word to me apart from my total. I said “have a nice day”, to which she said nothing. She treated me like I was a huge inconvenience to her, and all I had was one simple question that I received no answer to. Faith had a terrible attitude and it spilled over into her job. I don’t know what was going on behind the scenes, so maybe she was just having a bad day, but I can safely say that she treated each of the other customers with the same attitude.