KatV

Feb 6, 2022

Great Customer Service!

I was tasked by friends last week to get us a taxi booking to attend a family party that crossed the Southampton boundaries. That booking wasn’t just for any type of taxi: we needed a 6 seater to fit 3 adults and 2 kids! I started calling the usual local firms that I’ve used since I was a teenager, knowing full well what the response would be: we can book you in but we can’t guarantee you a 6 seater. Sure enough, I got that response from all three firms that I called, so I went to good ol google to look for other local taxi firms and found Cab My Ride next on the list after those I’d already tried. I’d never heard of them before, but with the logo and website looking very legit and professional, I decided to give them a call. Speaking to one of their telephone agents, I was pleasantly surprised to find that they could indeed book me a 6 seater! For the initial pick up AND the return journey! I must say I felt pretty smug at bagging such a booking! On the night of the party (yesterday) there was an issue with the initial pick up: the taxi was stuck in the football traffic and ended up being half an hour late. This was handled in a great manner from a customer service perspective at the cab office and the driver was extremely apologetic when he called me en route and when he arrived. He was absolutely lovely and humoured my friends kids when they excitedly jumped in the taxi, waving and shouting hello at him! The return journey was on time, in fact Harj was a bit early as he told me when I ran up to the taxi in a little bit of a flap as I was a little late! Harj reassured me it was all good, he’d been keeping himself busy on his phone. Harj was equally as lovely as the first driver: very friendly and chatty, despite the time of night. He was saddened to hear about the earlier issues and again apologised for that, explaining he had also been caught up in that traffic earlier. Overall, despite the challenge with the first pick up, I can honestly say that I will absolutely be using Cab My Ride again, and I’m saying that as someone who has pretty much stuck to using the same firm for the last 20-odd years! I’ve had some horrendous taxi journeys over the years, with some moody and downright rude drivers at times. From my experience last night, there was none of that, just a genuine nature across the board and a friendly reassuring manner from everyone I spoke to or saw, that put me at ease. I’ve also downloaded their app, which looks good so far. Thank you very much for a great service and I look forward to using you again!