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I would strongly avoid this company
I would strongly avoid this company. Placed an order, realized that the order was requested twice. Attempted to cancel the order. Was unsuccessful. Did not realize that a recurring VIP membership was tied into my order. Attempted to cancel VIP membership and return product which is offered on their website. Company offered me 20% refund and I could keep the product. They kept 3 months of VIP membership dues despite having in writing that I wished to cancel prior to the first month. Update: Following the expression of my disappointment with Ozzie, I was contacted by a customer care specialist, "JD". He accepted responsibility for the poor handling of my case in all aspects. I was properly refunded the total amount I was out of pocket on all orders and VIP membership. Ideally, this should have occured long ago. Realizing that administrative changes and change of company policy can often be in a very dynamic state, I am grateful for a company that takes ownership of their shortcomings, addresses the problems, and seeks to prevent the mistakes from resurfacing. There is no better way to build a business then word of mouth from satisfied customers. I hope Ozzie continues to serve the public with honesty and integrity. KDW.