Allergy Test
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THIS HAS BEEN A COMPLETELY UNACCEPTABLE…
THIS HAS BEEN A COMPLETELY UNACCEPTABLE EXPERIENCE - especially for the price point and considering we are sending them our sensitive heath information and blood!!! They have advertised that there is a USA based office located in Florida. The phone number and automated system has never worked in the weeks I have tried it. The “livechat” offers little to no support and I’m convinced most of the time it is a chatbot. It even said so - see attached. They need to offer trained and helpful HUMAN support and if there’s a USA phone number to call, have someone answer that phone! I had questions about the test and was not helped by the chatbot. Never heard back from any higher level personnel until after I’d taken the test. All I initially wanted to know was a tracking number because my test was delivered late. The receipt emailed didn’t include shipping information which was inconvenient and then worrisome when it was days late. Then I wanted to know if my medication would be an issue. I never got helped and took the test without knowing I should stop taking the 3 allergy medications I take daily. The results suggest I am not reactive at all to substances I’ve had issues with my whole life and new ones that surprise me. When asking for a help understanding the results, a new test or refund, there was no one who could understand my concern and I continue to get automated responses. I’m not convinced this is even a real company and not a scam given the lack of trustworthy human interaction, lies on their website (the chatbot told me there was no USA or outside web presence. THIS HAS BEEN A COMPLETELY UNACCEPTABLE EXPERIENCE.